This is a website controlled and operated by STRATEGIC POINTS S.A.S, whose address is in the city of Medellín – Antioquia (Carrera 43 A 1 A Sur 69 Office 9801). Experiencias Latam, hereinafter referred to as the “OPERATING AGENT,” is a Travel and Tourism Agency with National Tourism Registration No. 59151 and No. 82366, which offers and markets air travel services, accommodation, car rentals, cruises, activities, experiences, among others, as an intermediary between users and service providers (hereinafter, “Providers”). Therefore, the OPERATING AGENT is not directly or indirectly obligated to execute the contracted Travel Service. The OPERATING AGENT reserves the right, at its sole discretion, to modify, alter, or replace the Terms and Conditions of use at any time, which will be understood to be in effect immediately. If the modifications constitute a substantial change, users will be notified by posting an announcement on the website. These General Conditions are governed by the applicable laws of Colombian legislation. The OPERATING AGENT, as a Travel and Tourism Agency, is subject to the liability regime established in Law 300 of 1996, Decree 2438 of 2010, Decree 557 of 2020, Law 1480 of 2011, its regulatory decrees, and the provisions of Colombia’s regulatory authorities and the Ministry of Commerce, Industry, and Tourism.
When the Client or Interested Party, hereinafter referred to as the User, enters and/or uses this website, they declare that they EXPRESSLY ACCEPT: i. Having read, understood, and agreed to the site’s conditions. ii. That they are of legal age (over 18 years old) and have the legal capacity required to contract. iii. That they have authorization to provide the information requested by the OPERATING AGENT. iv. That the information provided is truthful, accurate, and complete. v. That they accept the invoice issued by the OPERATING AGENT, in accordance with the regulations governing the matter. vi. That it is their responsibility to make appropriate use of the tools available on the website. vii. That by registering on the Website, they give their express consent to receive advertising electronic communications regarding the marketed services, as stipulated by the Data Treatment Policy disclosed by the OPERATING AGENT.
The User accepts that all prices and rates for the Travel Services are subject to availability, changes, and validity without prior notice. Likewise, the administrative fee and website management charges are NON-refundable under any circumstances. The User declares that they know and fully accept these conditions, which constitute the sole, total, and exclusive agreement regarding the terms, conditions, and restrictions of the contracted services.
WARNING According to Article 17 of Law 679 of 2001, the OPERATING AGENT warns the User that the exploitation and sexual abuse of minors are punishable by law in Colombia.
The website Experiencias Latam is a website controlled and operated by the company described below: Company name: STRATEGIC POINTS S.A.S Identification: NIT. 900.571.484 – 5 Judicial notification address: Carrera 43 A 1 A SUR 69 OF. 101 – Medellín, Antioquia. Phone: (034) 3193030. Email: servicioalcliente@ultragroupla.com Notification email: guvalenciau@ultragroupla.com
The OPERATING AGENT conducts a commercial intermediation activity and commits to complying with the General Conditions established herein, without replacing the Special Conditions determined by each Tourist Provider, in which the OPERATING AGENT does not intervene. The OPERATING AGENT is not responsible under any circumstances for events arising from strikes, weather conditions, delays, interruptions, earthquakes, denial of entry permits, quarantines, accidents, illnesses, deaths, as well as for material, personal, or moral damages that the passenger may suffer due to loss, damage, or theft of luggage. The OPERATING AGENT, in its capacity as an intermediary of tourist products, transfers to the User all the burdens that the provider imposes for cancellations or penalties due to the contract entered into. The User must consult the terms and conditions determined by each Tourist Provider, which are understood to be expressly accepted when making the purchase request. All claims for the provision of Travel Services must be made directly to the respective provider, in which the OPERATING AGENT will support the User as far as possible. The OPERATING AGENT, in its capacity as an intermediary, has no influence on the decisions made by the Tourist Provider regarding claims made by the User.
In order to ensure the success of the purchased Travel Services, the User expressly accepts that the OPERATING AGENT and the Provider may make changes, substitutions, or cancellations regarding itineraries and conditions. The OPERATING AGENT will not be liable to Users in any of the following events:
In the same sense, the OPERATING AGENT makes all necessary efforts to provide accurate, clear, complete, and truthful information. In the event that an involuntary error occurs on the part of the OPERATING AGENT regarding prices and conditions of the contracted Travel Services, it will proceed to correct them immediately and notify the User who made the purchase decision based on that error, who will have the right to rescind their purchase. In case of force majeure or fortuitous events before or during the trip (accidents, strikes, riots, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health matters, quarantine, among others), or simply in order to guarantee the success of the plan, the operator and/or the agency may make changes, substitute or cancel itineraries, dates, flights, hotels, optional services, which is understood to be accepted by the passenger at the time of acquiring the services.
In case a visa is required, THE OPERATING AGENT DOES NOT provide advice on the matter. It will be the sole responsibility of the passenger to complete the procedures and meet the requirements determined by the respective Consular Authority. The specific conditions of each plan will define the payment method and deadline. The sums and payment methods for additional activities will be subject to the conditions of the organizer of such events, which will be informed at the time of purchase. THE OPERATING AGENT is not responsible for the passenger’s belongings; these are the sole custody of the passenger. However, the Operating Agent may guide the passenger in case of losing something. Additionally, the passenger will be informed about the regulations of the different airlines regarding everything concerning luggage, but it will be the passenger’s obligation to comply with these guidelines.
Information about validity, conditions, exit taxes from Colombia and abroad, fees, charges, and other mandatory payments, preventive health measures for the destination, and assistance services can be consulted with an advisor or on the OPERATING AGENT’s website at the time of making the reservation. They will also be informed to the passenger in the travel documents, according to the characteristics that apply in each specific case. The prices, rates, taxes, fees, or contributions presented are subject to change, availability, and validity without prior notice, which the User expressly accepts at the time of issuing the travel documents. Hotel rates depend on the chosen accommodation. Cancellations, penalties, restrictions, and specific conditions will be informed to the passenger at the time of issuing the travel documents. In some cases, the cheapest rates impose greater restrictions. The OPERATING AGENT is not authorized nor does it influence the regulations of the Tourist Providers.
The OPERATING AGENT owns this website and has the corresponding authorizations for the use of images, logos, drawings, videos, icons, texts, software, and other content on the site, which are protected by intellectual property rights (Copyright and Industrial Property). The content of this website may not be modified, altered, copied, distributed, retransmitted, displayed, used, reproduced, and/or published without the express written permission of the OPERATING AGENT. The contents of this website are registered under copyright laws, as well as the registered trademarks of the OPERATING AGENT, in its capacity as a Travel Agency or its providers.
The policies of each service offered by the OPERATING AGENT can be known in the specific consultation of the service.
The refunds mentioned hereinafter will proceed when the User has partially or fully paid the Provider of Tourist Services for the contracted services. The refund for contracted services that were not provided due to situations such as, but not limited to: force majeure or fortuitous events, denial of visas or entry permits, illness of the traveler, actions or omissions of third parties or the User that cannot be attributed to the OPERATING AGENT, before or during the trip, that are subject to reimbursement will be defined by each Service Provider and will be confirmed to the User once the travel documents have been reserved and issued, as well as the percentages of penalties or deductions that may apply.
Refunds, if applicable, will be made within 60 calendar days following the request. If the process takes longer due to causes external to the OPERATING AGENT, it will not recognize any interest on the amounts to be refunded. The percentage of the refund will be subject solely and exclusively to the conditions of the Provider, the administrative expenses, and the established penalties. The OPERATING AGENT is not jointly responsible for the amounts requested for refund.
The OPERATING AGENT informs the User that, in accordance with Article 47 of Law 1480 of 2011, which includes the Consumer Statute, in all contracts for the sale of goods and the provision of services through financing systems granted by the producer or provider, timeshare sales, or sales that use non-traditional or distance methods, which by their nature should not be consumed or have not begun to be executed before five (5) days, the right of withdrawal will be understood to be agreed. To exercise the right of withdrawal, the User will have a maximum term of five (5) business days from the date of entering into the service contract.
In the event that the right of withdrawal is exercised, the contract will be resolved, and the Provider of Tourist Services will directly refund the money that the User has paid, applying the penalties and discounts established by them, except for the administrative fee which is NOT refundable. In any case, the refund to the consumer cannot exceed thirty (30) calendar days from the time they exercised the right.
The following cases are exempt from the right of withdrawal:
According to Decree 587 of 2016 and Law 1480 of 2011, the consumer will have the right to request the reversal of the payment when the acquisition of services has been made through electronic commerce mechanisms, provided that an electronic payment instrument, such as a debit or credit card, has been used. Additionally, the reversal will proceed only in the following cases:
The term to request the reversal of the payment will be five (5) business days following the date on which the consumer became aware of the fraudulent or unsolicited operation, or when they should have received or received it defective. The process for this reversal will be contained in Decree 587 of 2016 and in Law 1480 of 2011.
This site only accepts credit cards from the Mastercard franchise. The data entered for electronic payment must be identical to those reported to the financial institution (Name, surname, identification document, correspondence address, and email). Once the OPERATING AGENT verifies the payment has been made, it will send an email with the purchase confirmation to the address provided by the User and subsequently send the corresponding sales invoice. This information will be shared with the User no later than the calendar day following the purchase.
To proceed with the payment for the services selected by the User, the OPERATING AGENT provides a link that connects the User with the respective authorized payment methods, where the handling of personal information will be the sole responsibility of the provider of the payment method chosen by the User, who must accept the Terms and Conditions of Use of the payment method before carrying out their transactions.
Therefore, the User understands and accepts that the OPERATING AGENT is not responsible for the administration and control of these payment platforms, which is why it is exempted from all types of responsibility arising from the payment and use of their financial instruments, without prejudice to the right of withdrawal and the right of payment reversal available to consumers.
To exercise rights, such as complaints, inquiries, requests, modifications, and/or cancellations, the User must submit them through the email address experiences@ultragroupla.com, indicating:
If the Interested Party provides the above-mentioned information incompletely or unclearly, the OPERATING AGENT may request clarification and completion of their request, by email or sending a written communication to the correspondence address, within no more than 5 business days following the receipt of the complaint or claim, thus suspending the term that the OPERATING AGENT has to respond. Once the Interested Party provides or clarifies the information, that term will resume. If 2 months pass since the request by the OPERATING AGENT to clarify or complete the information, without the Interested Party responding, it will be understood that they have withdrawn.
At its discretion, the OPERATING AGENT may respond to the complaint or claim, either to the physical address or the email provided by the interested party for notifications. The OPERATING AGENT will have a maximum term of 15 business days to address complaints and claims, which will be counted from the day after the date of receipt. When it is not possible to respond within that term, the Interested Party will be informed of the reasons for the delay and the date on which their complaint or claim will be addressed, which in no case may exceed 8 business days following the expiration of the first term.
The OPERATING AGENT will not be responsible for requests, complaints, and claims that are not submitted through the indicated means and for which a timely and/or sufficient response is not provided. Therefore, the User states that they know and accept the means through which they must submit their requests, complaints, and claims.
If any provision included in these General Conditions is declared, in whole or in part, null or ineffective, such nullity or ineffectiveness will only affect the part of that provision that is declared null or ineffective, and the General Conditions will remain in full force.
